2. Information We Collect
a. Personal Information: When you use our Platform, we may collect certain personally identifiable information, including but not limited to:
● Name, email address, and contact information
● Username and password for account registration
● Profile information and preferences
● Billing and payment details
● Communication and interaction data
b. Content Creators’ Information: In order to facilitate the creation and delivery of user-generated content, we may collect information about content creators, including but not limited to:
● Portfolio, skills, and past work examples
● Social media profiles and publicly available information
● Payment and taxation details
c. Log Data: We automatically collect information about your device, IP address, browser type, access times, and the pages you visit on our Platform.
3. Use of Information
a. We use the collected information for the following purposes:
● Facilitating brand and content creator collaborations
● Processing orders and payments
● Providing customer support and resolving inquiries
● Sending service-related updates and notifications
● Analyzing usage patterns and improving our Platform
● Complying with legal obligations and enforcing our Terms of Service
● Sending promotional offers and marketing communications (only with explicit consent)
4. Sharing of Information
a. With Brands and Content Creators: We may share content creators’ information with brands to facilitate the creation and delivery of user-generated content.
b. With Third-Party Service Providers: We may engage third-party service providers to assist us in operating and improving our Platform. These service providers may have access to your personal information and are obligated to maintain its confidentiality.
c. Legal Compliance: We may disclose information if required by law or in response to valid legal requests.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
a. Access and Rectification: You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.
b. Data Portability: You may request a copy of your personal data in a commonly used and machine-readable format.
c. Withdrawal of Consent: If we rely on your consent to process your information, you have the right to withdraw that consent at any time.
d. Erasure: You may request the deletion of your personal information under certain circumstances, such as when it is no longer necessary for the purposes it was collected.
7. Retention Period
8. Third-Party Links
9. Children’s Privacy
Our Platform is not intended for use by children under the age of 16. We do not knowingly collect personal information from children, and if we become aware that we have inadvertently done so, we will take prompt steps to delete the information.
11. Contact Us
Reel Shoot Limited
Our goal is to ensure our clients receive high-quality videos. If, for any reason, you are dissatisfied with Reel Shoot, we are pleased to offer you a credit (in the form of a discount code equivalent to the value of your task) or a refund under the following circumstances:
● Accidental task creation or duplication, or accidental addition of an extra creator.
● No suitable creators have applied to your task. Although, our Customer Support team can assist by inviting more qualified creators. If you still find the creators unsuitable, a credit or refund can be provided within 30 days from the task approval date.
● If you have not shipped your product to selected creators within 30 days of task creation and no longer wish to proceed, a refund or credit is possible within this 30-day window.
● Difficulties in shipping your product to the UK within 30 days of task approval. A refund or credit is only possible within this 30-day period.
● If you have not received a video within 30 days of the creator receiving your product (proof of delivery required). In this case, we will also compensate for your product’s COGS (cost of goods sold).
Please note that Reel Shoot is not responsible for reimbursing COGS or related costs if products fail to reach the creator due to various issues, such as an invalid tracking number, package returns, lack of delivery confirmation, or product damage.
ADDITIONAL TERMS FOR PACK PURCHASES:
● Unused credits are non-refundable, so we advise selecting a pack based on your specific needs.
● Reel Shoot’s refund policy (see information above) applies to pack purchases. If a refund is issued, the amount of the purchased pack will be refunded, but not the value provided.
● No reimbursement is possible if you submitted your task before purchasing a pack and later decide to apply your pack code.
● In case of task cancellation due to any of the reasons mentioned earlier, the credit is returned to the client’s credit balance or an individual credit code is generated.
● If there’s a change from a custom pack to a credit pack, the provided credit value is transferred to the client’s credit balance, and a new code is generated.
Contact us at email@example.com